Data Controller
Kerry Moran – Kerry Cares
Kerry Cares is committed to protecting the privacy, dignity and confidentiality of the people we provide care and support to, as well as their family members and authorised representatives.
We understand that the information we handle can be personal and sensitive, particularly when providing elderly and dementia care. We therefore take appropriate steps to ensure that personal information is collected, stored, used and disposed of securely and responsibly.
Personal Data We Collect
Kerry Cares may collect personal information about the people we provide care and support to and, where necessary, their family members, next of kin or authorised representatives.
This information may include names, addresses, telephone numbers, emergency contact details and other information required to provide appropriate care.
Where necessary for the safe and effective provision of care, we may also collect sensitive information relating to an individual’s health, medical needs, dementia or other cognitive conditions, medication, allergies, mobility, care requirements, communication needs and personal preferences.
All personal information is treated as confidential and is only accessed by Kerry Cares or authorised individuals who require the information for legitimate care, administrative, legal or safeguarding purposes.
We take reasonable steps to ensure that personal information is stored securely and protected from unauthorised access, loss, misuse or disclosure.
Purpose of Collecting Personal Data
We collect and use personal information where it is necessary to provide safe, appropriate and person-centred care.
This may include information required to:
- Assess and understand an individual’s care and support needs.
- Prepare and maintain care plans.
- Provide elderly and dementia care and support.
- Understand an individual’s routines, preferences and communication needs.
- Support medication and other care requirements where applicable.
- Contact family members, next of kin or authorised representatives.
- Respond appropriately to emergencies.
- Protect the health, safety and wellbeing of the individual receiving care.
- Identify and respond to safeguarding concerns.
- Communicate with relevant healthcare or social care professionals where necessary.
- Meet our legal and regulatory responsibilities.
- Manage the administration of our care services.
We only collect information that is reasonably necessary for these purposes.
Sharing Personal Data
Kerry Cares respects the confidentiality of all personal information.
We will not sell personal information or share it for marketing purposes.
Information will only be shared with another person or organisation where there is a lawful and appropriate reason to do so.
Where necessary for the provision of safe care, this may include sharing relevant information with healthcare professionals, GPs, hospitals, pharmacies, social care professionals, emergency services, safeguarding authorities, or a family member or authorised representative.
We will only share information that is relevant and reasonably necessary for the particular purpose.
In an emergency, information may be shared where this is necessary to protect the health, safety or vital interests of the person receiving care or another individual.
Protection and Storage of Personal Data
Kerry Cares takes appropriate steps to protect personal information from unauthorised access, accidental loss, damage, misuse or disclosure.
Information is stored securely and access is restricted to those who have a legitimate reason to use it as part of their role or responsibilities.
All information is handled in accordance with applicable UK data protection legislation, including the Data Protection Act 2018 and UK GDPR.
How Long We Keep Personal Data
Kerry Cares will only retain personal information for as long as it is reasonably necessary for the purpose for which it was collected, including where we are required to keep information to meet legal, regulatory, safeguarding, accounting or other professional requirements.
When information is no longer required, it will be securely deleted, destroyed or otherwise disposed of in an appropriate manner.
The exact length of time information is retained may depend on the type of information and the circumstances in which it was collected.
Your Rights
Individuals have rights in relation to the personal information that Kerry Cares holds about them.
Depending on the circumstances, these rights may include the right to:
- Request access to personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to restrict how we use your information in certain circumstances.
- Object to certain uses of your information.
- Request deletion of information where there is no lawful reason for us to continue holding it.
- Withdraw consent where consent is the legal basis for processing the information.
These rights are subject to certain legal exceptions, particularly where information needs to be retained to meet legal, safeguarding or care-related responsibilities.
If you would like to exercise your rights or have any questions about how Kerry Cares handles your personal information, please contact us.
Kerry Moran – Kerry Cares
Email: caremanager@kerrycares.co.uk
Address: 157 Longford Road, Coventry, CV6 6ED West Midlands
Complaints
Kerry Cares takes concerns about privacy and the handling of personal information seriously.
If you have any concerns about how your personal information has been collected, stored or used, please contact Kerry Cares in the first instance so that we can investigate and address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
ICO website: https://ico.org.uk/
Policy Updates
Kerry Cares may review and update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way in which we handle personal information.
The most recent version will be made available to clients and, where appropriate, on our website.
Last updated: 12/09/2026
